Returns & Exchange

This Return Policy is applicable to the original purchaser of a Miss Nella product only. If you are not fully satisfied or the product is delivered in a damaged condition, Miss Nella may accept returns or exchanges of the product purchased directly from Miss Nella through www.au.missnella.com only when all of the following conditions are satisfied:

• The product must be received by Miss Nella within 28 days of purchase; no returns will be accepted after this time period;
• The original purchaser must provide the receipt or invoice as received when the order was placed directly from Miss Nella; 
• The product must be unopened and unused;
• In addition, if the product is damaged or an item is missing, a picture of the product at the time of delivery must be provided.

Cancellation Policy

If you wish to cancel your order, you must submit a cancellation notice immediately. Our Miss Nella Shipping Team work incredibly fast to make sure that you get your product as soon as possible!

• You must send us a cancellation notice within two hours of your order to ensure that we have not already shipped it out! Your order can only be refunded if you have sent us your cancellation notice within this time. All cancellation notices can be emailed to info@cuddlesandco.com.au with the subject Order Cancellation. Our office hours are M-F 9 am - 5 pm GMT+11. 

Coupon Code Regulations and Restrictions:

Only one coupon may be used per purchase and cannot be combined with any other deal. Sales, Flash Sales and Coupons that have expired can not be applied after the expiration date. Any refunds will be refunded with the amount purchased at the time of purchase. If a coupon was used at the time of purchase and the order is refunded, the amount will reflect the purchase including the coupon used.

Coupons cannot be applied retroactively to orders. Once an order has been placed, whether using a coupon or not, no coupon can be applied to that order. Coupons cannot be switched out or replaced retroactively on orders already placed.

If returning items for a refund that were purchased using a coupon code, the price of the order at the time of purchase is what will be refunded, provided they meet our Terms & Conditions on Returns.

Products that are received for free through a coupon such as, but not limited to: "Free" or "Bogo" require that the entire order be returned in order to be refunded. In the case that the free item was returned alone, no refund will be granted, even if the free item is unopened or unused. Miss Nella assumes a reversal of the coupon if only the free item was returned. No partial refund will be granted as there is no value to the free item to be refunded to the customer.