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Shipping Policy

Shipping Policy



Orders placed before 12.00pm (Monday-Thurs) will be shipped on the same day and delivered according to the service you choose at checkout (1-2 working days for Priority service and 3-5 working days for Standard delivery).

No orders are processed, dispatched or delivered on Bank Holidays or weekends.

Any dates or times quoted for delivery are approximate only and you acknowledge that no delivery date can be guaranteed as it may be affected by circumstances beyond our control.

During sale period please expect deliveries to take up to 7 working days.

We believe that you will love Miss Nella as much as we do, but understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible.


If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason decide you do not want to keep a product you can notify us of your decision to cancel the contract between us and receive a refund. Please note that this only applies to unopened and unused products. Advice about your legal rights to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

Your legal right to cancel the contract between us starts from the date we send you a dispatch confirmation which is when the contract between us is formed. If the products have already been delivered to you, you have a period of 28 days in which you may cancel, starting from the day after you receive the products. Working days means that Saturdays, Sundays and public holidays are not included in this period.

If you choose to return your order, we will refund you cost of goods (excluding delivery charges) once goods have been returned to our warehouse. Please email us at info@cuddlesandco.com.au to inform us that you wish to return the goods. For faulty goods or goods which were inaccurately described or incorrect please see below.

We will refund you on the method of payment used by you to pay.


As a consumer you have legal rights in relation to products which are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.

If you receive an item from us which is faulty/broken or which you did not order, please contact us by email at info@cuddlesandco.com.au to inform us within 30 days of purchase and we will arrange a refund (excluding delivery charges). Please contact us if you are returning goods, providing details of your name, address and order number. We ask that you send the items back to us via Recorded delivery and include a proof of postage from your chosen carrier.

For help or advice with products after 30 days or purchase, please email us at info@cuddlesandco.com.au for more information.


Cuddles and Co
Flat 2, 25-27 Dunoon St
Murrumbeena VIC 3163